Platinum Spa Pass

Important: This is a digital product, no shipment will be done.

• Enjoy 16 sessions valued at up to RM4592.
• Shareable access with family and friends
• Membership validity period of 12 months.
• Redeem up to 90 minute per session for any à la carte treatments from our extensive spa menu.

Terms and Conditions:

Membership Validity: 

• Each Spa Pass membership is valid for a period of either 6/8/12 months from the date of purchase depending on the type of pass.

Sessions Allocation:

• Sessions are allocated based on the tier of membership purchased: Silver (7 sessions), Gold (12 sessions), Platinum (16 sessions).
• Sessions can be used for any spa services within the membership tier.
• Unused sessions will not be carried over upon renewal or expiry of the membership.

Service Redemption:

• Sessions are redeemable only for ala-carte services up to 60 minutes (Silver) or up to 90 minutes (Gold & Platinum) per session.
• Sessions cannot be used for package deals, promotional offers, or combined with other discounts.

Booking and Cancellation Policy:

• Members must book services in advance and are subject to availability.
• A 24-hour cancellation notice is required to avoid credit deduction.

Sharable Access (Applicable for Gold and Platinum Memberships):

• Passes with “Shareable Access” allow members to share their credit with family or friends. 
• Family members or friends would need to provide member’s Name and mobile number to redeem. 
• We will send a confirmation message to the registered member’s mobile number for verification.

Membership Transfer:

• Memberships are non-transferable and can only be used by the registered member. 

Membership Cancellation and Refund:

• Membership fees are non-refundable.
• Memberships cannot be cancelled before the expiry date.

Changes to Terms and Conditions:

• The spa reserves the right to modify the terms and conditions without prior notice.
• Members will be notified of any significant changes.

Compliance with Spa Policies:

Members must adhere to all spa policies and conduct themselves appropriately at all times.

Liability:

The spa is not responsible for any injury, loss, or damage suffered by members or guests.