Privacy policy

Zen Alchemy Beautech Sdn Bhd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our online store (the "Website"). By accessing or using the Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information from you:

  • Personal Identifiable Information: Name, email address, phone number, billing and shipping address.

  • Account Information: Username, password, and other credentials for accessing your account.

  • Payment Information: Credit/debit card details or payment gateway information.

  • Order Details: Purchase history, product preferences, and delivery instructions.

  • Technical Data: IP address, browser type, operating system, and browsing behavior.

  • Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies to enhance your browsing experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders.

  • To communicate with you regarding your purchases, inquiries, or support requests.

  • To personalize and improve your shopping experience.

  • To send promotional offers, newsletters, or marketing materials (with your consent).

  • To comply with legal and regulatory requirements.

  • To prevent fraud, unauthorized transactions, or other illegal activities.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information in the following circumstances:

  • Service Providers: With third-party vendors who assist with order processing, payment handling, shipping, or other business operations.

  • Legal Requirements: When required by law, regulation, or legal process.

  • Business Transfers: In the event of a merger, acquisition, or sale of our business assets.

4. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to:

  • Remember your preferences and settings.

  • Analyze website traffic and usage.

  • Deliver targeted advertisements (with your consent).

You can manage or disable cookies through your browser settings. Note that some features of the Website may not function properly without cookies.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is entirely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access to your personal information.

  • Correction of inaccurate or incomplete information.

  • Deletion of your personal data.

  • Withdrawal of consent for data processing.

  • Filing a complaint with a data protection authority.

To exercise these rights, please contact us at [Insert Contact Email].

7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our Website and updating the effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Zen Alchemy Beautech Sdn Bhd
Email: hello@zenalchemyspa.com