Terms of Service

Welcome to the Zen Alchemy Beautech Sdn Bhd online store ("Website"). These Terms of Service ("Terms") govern your access to and use of the Website. By accessing or using the Website, you agree to these Terms. If you do not agree, please do not use the Website.

1. Eligibility

By using the Website, you represent and warrant that you:

  • Are at least 18 years old or have the consent of a parent or legal guardian.

  • Have the legal capacity to enter into a binding agreement.

  • Will comply with these Terms and all applicable laws and regulations.

2. Account Registration

To access certain features of the Website, you may need to create an account. You agree to:

  • Provide accurate, current, and complete information during registration.

  • Maintain the security of your account by keeping your password confidential.

  • Notify us immediately of any unauthorized use of your account.

  • Accept responsibility for all activities that occur under your account.

3. Product Orders and Payments

  • Pricing: All prices listed on the Website are in Ringgit Malaysia (RM) and include applicable taxes unless otherwise stated.

  • Orders: By placing an order, you agree to provide accurate and complete information. All orders are subject to acceptance and availability.

  • Payment: Payments must be made through the payment methods specified on the Website. Payment information is processed securely through third-party payment providers.

  • Cancellations: We reserve the right to cancel any order for reasons including but not limited to product unavailability, pricing errors, or suspected fraud.

4. Shipping and Delivery

  • Shipping costs, delivery times, and tracking information will be provided at checkout.

  • We are not responsible for delays caused by courier services or unforeseen circumstances.

  • Risk of loss passes to you upon delivery of the order to your designated address.

5. Returns and Refunds

Our return and refund policy is available at Refund Policy. Please review it before making a purchase.

6. Intellectual Property

All content on the Website, including but not limited to text, graphics, logos, images, and software, is the property of Zen Alchemy Beautech Sdn Bhd or its licensors. You may not copy, modify, distribute, or exploit any content without prior written permission.

7. Prohibited Activities

You agree not to:

  • Use the Website for unlawful purposes.

  • Upload or transmit harmful code, viruses, or other malicious software.

  • Interfere with or disrupt the operation of the Website.

  • Attempt to gain unauthorized access to the Website or its systems.

  • Engage in any activity that could harm Zen Alchemy Beautech Sdn Bhd or its users.

8. Limitation of Liability

To the maximum extent permitted by law, Zen Alchemy Beautech Sdn Bhd is not liable for:

  • Any indirect, incidental, special, or consequential damages arising from your use of the Website.

  • Errors, omissions, or inaccuracies in the content.

  • Delays, interruptions, or the unavailability of the Website.

9. Indemnification

You agree to indemnify and hold harmless Zen Alchemy Beautech Sdn Bhd, its affiliates, and employees from any claims, losses, or damages resulting from your violation of these Terms or your misuse of the Website.

10. Modifications to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on the Website. Your continued use of the Website constitutes your acceptance of the updated Terms.