Refund Policy

At Zen Alchemy Beautech Sdn Bhd, we strive to provide high-quality products and exceptional service to our customers. Please read our Refund Policy carefully, as it outlines the terms under which purchases are made on our Website.

1. All Sales Are Final

All sales made through the Zen Alchemy Beautech Sdn Bhd online store are final. Once an order has been placed and payment has been processed, it cannot be canceled, refunded, or exchanged. We encourage you to review your order carefully before completing your purchase.

2. Exceptions

The following exceptions apply to our "All Sales Are Final" policy:

  • Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 48 hours of delivery with photographic evidence and a detailed description of the issue. We will review your claim and may offer a replacement or store credit at our discretion.

  • Incorrect Orders: If the product you received does not match your order, please notify us within 48 hours of delivery. We will work to resolve the issue promptly.

3. How to Report an Issue

To report a defective, damaged, or incorrect order, please contact us at:

Provide the following information:

  • Your order number.

  • A detailed description of the issue.

  • Clear photographs of the product and packaging.

We will review your claim and respond within 2-3 working days.

4. Shipping Costs

  • If a replacement product is approved, we will cover the shipping costs for the replacement item.

  • Shipping costs for returning incorrect or defective products may also be covered at our discretion.

5. Limitation of Liability

Zen Alchemy Beautech Sdn Bhd is not responsible for:

  • Issues resulting from improper use, handling, or storage of the product.

  • Minor variations in product color, size, or design.

  • Delays caused by courier services or customs clearance.